Order Settings

Accept ASAP Orders

This toggle provides the ability to control whether customers can place ASAP orders within the outlet's opening hours or delivery schedule.

This setting has no impact on Kiosk.

Accept Preorders

This toggle provides the ability to control whether customers can place scheduled orders within the outlet's opening hours or delivery schedule.

When enabled, it is possible to control how far in advance the customer can schedule their order using the "Pre Order Limit" field.

This setting has no impact on Kiosk.

Order Numbers

Allows the merchant to control the the generation of order numbers.

Starting Order Number

Specifies the initial order number that will be assigned to the first order placed after the reset window (see below).

Reset

Specifies when the generated order numbers should reset.

When the "Reset" field is changed the order numbers will only reset at the next window. For example, changing from "Weekly" to "Daily" at 3pm on a Tuesday will not result in the order numbers resetting until 12:00am on Wednesday.

Kitchen Order Limit Schedule

Allows merchants to limit the number of total or concurrent orders at given times throughout the week.

Each entry in the schedule specifies the maximum total or concurrent orders that are permitted within start and end of the entry.

If the limit defined within an entry is hit, customers will not be permitted to place ASAP or scheduled orders within the start and end of the entry.

An order will count towards the limit defined in a entry when the following criteria is met:

  • The order has been paid
  • The order has not been cancelled
  • The order is an "ASAP order" and was paid for within the entry, or the order is a "scheduled order" and the collection/delivery time is within the entry
    • For example, if the entry covers 4pm - 4:29pm, any ASAP order placed within the 29 minute window is counted, along with any scheduled order that collection/delivery falls within the 29 minute window
  • The order has not been completed (only applies to "concurrent" entries)

There must be at least one minute between the end of a previous period and the start of the next period. For example (assuming 30 minute intervals), instead of specifying 4pm - 4:30pm & 4:30pm - 5:00pm, enter 4pm - 4:29pm & 4:30pm - 4:59pm.