Order Dashboard

YQueue OMS features a powerful, yet familiar dashboard to centrally view and manage your orders. When you first open YQueue OMS, this is the screen you'll be automatically taken to.

Order Categories/Views

Orders are group by "categories" on the left hand side of the screen. These allow you to quickly narrow in on the orders you most care about. You can control the sorting of each view using the "Sort" option in the top-left of the screen.

All

This view shows all orders that are currently visible to the device.

Action Required

This view shows all orders that are currently pending an action by the outlet, such as accepting or rejecting a delivery order.

YQueue OMS will play a notification sound whenever an order is placed into this category.

Pending Acceptance

This view shows all orders that are pending acceptance by the outlet, such as a Pay @ Counter order.

YQueue OMS will play a notification sound whenever an order is placed into this category.

Scheduled

This view shows all scheduled orders. At the appropriate time (based on the kitchen preparation time configured in the admin console) these orders will automatically move in to the "In Kitchen" view, the kitchen slip will be printed and the order notification sound will be played.

In Kitchen

This view shows all orders that are currently being prepared by the kitchen. ASAP orders will immediately go into this view and the order notification sound will be played (unless they require manual acceptance, such as Pay @ Counter).

Pending Collection

This view shows all orders that have been prepared by the kitchen and are waiting collection by the customer or a delivery driver.

Delivering

This view shows all orders that have been collected by a delivery driver and are on their way to the customer.

Action Required

This view shows all orders that require manual acceptance before being sent to the kitchen. 

FAQ

A customer claims they placed an order, but I don't see it?

The first step is to ask the customer for their order number (if they know it) and the approximate date and time it was placed. Once you have that information, you can follow the basic troubleshooting process

1. Check your internet connection

YQueue OMS will display a warning message at the top of the screen if we detect that your network is unavailable, however some devices take longer than others to realise that the connection has become unavailable. It can also take up to 60s for the application to to "catch up" in extreme circumstances (for example, the Wifi signal is intermittent).

2. Search for the order

If you're positive your internet connection is not the cause of the issue, we suggest that you use the search feature to locate the customer's order.

3. Re-sync the device

To re-sync you device with our services, tap the settings cog in the bottom right side of the screen, scroll to the bottom of "General Settings" and tap "Re-Sync".

4. Use the admin console

If you're unable to find the order using the in-app search feature, use the admin console to generate an order report.

5. Contact your account manager

If all else fails, contact your account manager for assistance.