New Merchant Console

Throughout February and March 2024, we will be rolling out a new merchant console to all merchants. This new console features a significant number of improvements, most notably the ability to manage multiple outlets from a single merchant profile and the ability to use our new "catalog" system.

Timeline

Stage One (13/01/2024)

We'll first roll out the new console landing page on 13/01/2024 to all merchants. This landing page allows you to quickly access all merchant profiles that your YQueue account is associated with, and replaces the outlet switcher in the previous console (that was on the top left of the screen).

If your merchant profile has been updated by our staff to use the new console, when you select a merchant to manage from the new landing page you'll immediately be taken to the new dashboard. If your merchant profile hasn't yet been updated, you'll be taken to the existing console interface.

If you'd like to "skip the queue" and get access to the new console faster, please contact your account manager so your account can be updated.

Stage Two (15/01/2024 - 23/02/2024)

During this time we'll migrate the first merchants across to the new console experience. If we're able to offer the new console to you during this stage, your account manager will reach out to you beforehand to let you know what to expect. If you have any issues, let your account manager know and they'll be able to help you revert back to the existing console interface while we resolve any teething issues.

Stage Three (26/02/2024 - 22/03/2024)

During this time all remaining merchants will be migrated across to the new console experience. If you have any questions or issues during this time, please reach out to your account manager. After the commencement of this stage, it will no longer be possible to revert to the existing console experience.

New Features

Merchants & Outlets

We've added the concept of "Merchants" that allow businesses to group together multiple outlets (locations) under a single profile to facilitate the re-use of menus and simplify reporting. At launch the new console will be artificially limited so that only a single outlet can "live" under a merchant, however once all merchants are migrated to the new console the ability to create multiple outlets will be enabled.

Per-application service configuration

Previously most service-related settings (such as which services were enabled, ASAP vs. pre-ordering configuration etc.). were not customisable across different touch points. The new console allows merchants to fine-tune their service configuration (including opening hours) between the online ordering (web/QR and mobile) and kiosk applications.

Improved Device Management

It's now possible to view all the kiosks & OMS' that are linked to your merchant profile in one place.

Improved Reports

We've significantly re-worked our reporting infrastructure to provide more meaningful reports (most of which support 1-year reporting windows). After the rollout of the new console is complete, the reports offered via our legacy console interface will no longer be available. Please contact your account manager if you need assistance with this transition.

Improved Staff Management

It's now possible to invite staff members in the console if they don't have an existing YQueue account. Additionally, it is also possible to revoke an invitation before it is accepted.

Reusable Media

We've added a media library to allow you to re-use media files across your outlet profiles, kiosks and menu. This greatly simplifies managing your catalog of images and results in faster load times for menus that have multiple identical images.

Order Management

It is now possible to view and manage orders from within the console.

How Do I?

We understand that change can be disruptive to existing workflows, so below is a list of common tasks and how to perform them in the new console.

Update Outlet Details (address, opening hours, email, bio, tax registration, hero image etc.)

To update your address details at an outlet level, select Outlets in the navigation menu and select Manage on the desired outlet. Be careful not to update your merchant details instead of your outlet details, unless that's your intention.

Update Kiosk Configuration (Order acceptance, receipt notes, landing screens etc.)

Select Applications > Kiosks in the navigation menu, and select Outlet configuration in the navigation bar that appears at the top of the page. Select Manage on the desired outlet.

Change Service Configuration (web ordering URL, pre-ordering window, availability, etc.)

To manage the service configuration for the online ordering applications (web/QR & mobile), select Applications > Online Ordering in the navigation menu and select Manage on the desired outlet.

Link Kiosk

Select Applications > Kiosks in the navigation menu, and press Link device in the top right of the screen. Select the outlet you wish to link, and a linking code will be generated.

Link OMS

Select Applications > OMS in the navigation menu, and press Link device in the top right of the screen. Select the outlet you wish to link, and a linking code will be generated.

Manage Zones

Zones are still managed through the existing console interface. To select them, use the Menu Management link in the navigation menu.